Legal
Cancellation Policy
Last updated · 2026-04-30
The exact cancellation policy applied to your stay will be presented in your written quote and booking confirmation. The template below describes our default approach; specific deadlines may vary by season and length of stay.
Default template
- Cancellation more than 30 days before check-in: refund of amounts paid, minus any non-refundable deposit clearly marked as such.
- Cancellation between 15 and 30 days before check-in: partial refund.
- Cancellation less than 15 days before check-in or no-show: no refund.
Force majeure
Where check-in is prevented by force majeure (as defined by applicable law), we will discuss a fair resolution, which may include rescheduling, subject to availability.
This document is a premium-template policy intended as a starting point. Joyapulia will finalise company details and region-specific clauses with legal counsel before go-live. Nothing in this document constitutes legal or financial advice.